What is a CDP (Customer Data Platform)?
Software that creates a unified customer database accessible to other systems, combining data from multiple sources. Different from DMP as it uses personally identifiable information. Used by companies like Segment and Tealium. Essential for creating personalized customer experiences across channels.
Successful CDP implementation requires clear data strategy, proper integration, and defined use cases. Focus on data quality, source connectivity, and activation channels for effective customer data management.
CDPs focus on unified customer data collection and activation, while CRMs manage customer relationships and interactions. CDPs provide deeper customer insights through comprehensive data integration.
CDP best practices include data governance, privacy compliance, and segmentation strategy. Regular data cleaning, profile enrichment, and activation testing ensure optimal CDP performance.
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